AI Product Manager
Vypr is a market research platform based on behavioural science, where brands test concepts, names, packaging, pricing and messaging with real consumers. I work in Vypr's Innovation Lab, the R&D team that prototypes and validates ideas before engineering takes them on.
- Took an AI-moderated qualitative research tool from PRD to working prototype: text and voice interviews in 8+ markets and languages, with transcript chat. PoC validated through customer demos with strong positive feedback, and engineering committed to productionising it inside Vypr Predict.
- Built the AI data quality system used daily by Vypr's Community team. Over 50 heuristic, ML and generative AI checks process millions of responses and remove thousands of fraudulent panellists each month. Now the team's main tool, used daily with confidence, with 99.4% of flags approved on manual human review.
- Led the synthetic respondent R&D project, simulating survey responses from twelve years of anonymised consumer data. Built AI agents proven to answer surveys with precision close to real panel data.
- Raised a customer-facing AI recommender from around 70% to 97% accuracy by building an internal evaluation platform with golden datasets, LLM-as-judge scoring, and cost and latency tracking. Now owned by product for ongoing AI quality maintenance.
- Originated and prototyped the AI features now live in Vypr Predict, including summarisation, multilingual translation, sentiment analysis, and an agent that recommends surveys from brief customer input using internal knowledge.
- Built Vypr's AI capability from zero. Ran multiple hackathons across around 25 people, introduced n8n, and established agentic coding practice. The Innovation Lab was the first team using Claude Code as its primary development tool.